Our team ensures that orders before 2pm Mon-Fri are dispatched on the same day.
We aim to deliver your order to you as swiftly as possible, in normal circumstances standard delivery is expected to be between 2-5 days working days, from when the order has been placed. We primarily use industry leading couriers such as Royal Mail and DHL to delivery products.
Express delivery time are expected to be between 1-2 working days, this includes Royal mail 1st class and DHL delivery options. All Evergreen Goods products could be eligible for free express delivery once a certain order quantity is met, please see the products page for more details.
We adhere to the Distance Selling regulations which are as follows. If an item is received damaged please contact us by email and advise the damage. We may ask you to either return the item for a replacement in which case you will be re-imbursed for the return postage cost, or ask you to provide a photograph of the damage via email. Once we have inspected the item a replacement will be sent to you at no cost to yourself.
If you change your mind, or the product is not suitable then you can return the item for a refund within 14 days (you must record the postage so that the item can be tracked), however you will be responsible for the costs involved in returning the item to us in good condition. This option is not available for certain items where an item cannot be re-sold as new – please contact us prior to returning an item to confirm it is acceptable Prior to any return please get in contact with us via e-mail, so we can help you quickly and efficiently. We answer all messages within 24hr (Monday to Friday).
Orders Taking Longer Than Expected?
Sometimes during peak times such as the Christmas period, and unprecedented times like the current COVID-19 pandemic may cause longer than usual delays.